Frequently Asked Questions.

Find the answers here.

Where is the showroom?
The showroom is located at East Bierley Golf Club, South View Road, East Bierley, West Yorkshire BD4 6PP.
What are the showroom opening hours?

The showroom is open 6 days a week, Monday – Friday from 9am to 5pm, and Saturday mornings from 9am to 12 noon, by appointment only. We are happy to welcome you at a time to suit you – please just contact us to make an appointment.

I live too far from the showroom, can I still try before I buy?

Yes! We offer no-obligation demos across the UK – just contact us to find out more.

How much is delivery?

We use a courier delivery service with a fee of £50 (£41.67 + VAT) to anywhere within 50 miles of East Bierley Golf Club, BD4 6PP. For anywhere over 50 miles from BD4 6PP and within the UK, the charge is £96 (£80+VAT). Orders placed before 2pm will be despatched the same working day for next working day delivery. Overseas delivery is available and takes 3-5 working days, please enquire for a price.

Can I collect the buggy myself?
Yes, of course! Please just make an appointment at the showroom for collection.
How long is the battery warranty?

All our Lithium batteries are guaranteed for 24 months/2 years from the date of purchase.

How long is the warranty for the rest of the buggy?

Your buggy comes with a 12 month enhanced warranty.

What are the dimensions of the buggy?

The buggy dimesions are as follows:

Length: 146cm
Width: 81cm
Height: 100cm, 50cm with seat removed

Weight: 70kg inc. battery

What is your returns policy?

In the event that you no longer require your purchase from Bugg-ease, you may return unused goods within 7 days of receipt for a full refund.

Unfortunately refunds cannot be made for products that show evidence of having been used or damaged.

All refunds will be processed within 10 days following receipt of goods.

Can I get a VAT exemption?

Our buggy has been designed for use by disabled people, and as such qualifies for VAT exemption.

To qualify, the buggy must be for your own private use, and you must be able to provide one of the following:

  • A copy of your blue Mobility Badge


  • A letter from your GP explaining it would be difficult for you to play golf without the use of a buggy.

Please note, there are penalties for making false declarations, if the exemption is not authorised then you will be responsible for paying the VAT in full.

When you place your order, we’ll ask you to sign a form making a legally binding declaration about your illness or disability, that we may be required to provide to HMRC.

In completing this form, you are declaring that you are claiming VAT relief under Group 12 of Schedule 8 of the Value Added Tax Act 1994. It is an offence to make a false declaration. The information you provide is kept strictly confidential and is used only for our application of VAT relief to the products we supply you with and for the VAT accounting purposes of HMRC.

You can download the form here if you like, and we will send a self-addressed envelope containing the form with your buggy.

Download the form as a PDF here

Download the form as a Word Document here

How to purchase your buggy VAT-free

To purchase your buggy without VAT in our online shop, simply add your choice of buggy to your basket and fill out the quick form on the Checkout page. The VAT will then be deducted before you make your payment.

Copies of supporting documents can be shown to us by taking a picture and then emailing to


You can send a photocopy by post to Bugg-ease Ltd, 18 Dean Park Drive, Bradford, BD11 1AP.

Please contact us with any queries at on or call Jon on 07397 198379

Should you call or email, we can assist you in making a VAT-free purchase.